Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • We offer a one–hour response warranty for any trouble ticket or e–mail that you submit to our client service staff. We will swiftly respond to all common queries and forward the matter to our server admins if further assistance is needed. If you take advantage of the Optional Managed Services package, we will perform any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Premium–Quality Customer Service

  • We’ll be at your disposal 24x7 to respond to any enquiries that you may have connected with our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help handling server admin procedures, you can take a glance at our Optional Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most help articles also video versions that show all the actions that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Site Control Panel section.